My food arrived spilled or in damaged condition

We sincerely apologize for your unpleasant experience. This is not the experience we want you to have with Grab, and we strive to serve you better on your next order with us.

You can use the form above to let us know if you received the food in bad condition. Examples of these would include drink spillage, lack of food separators, poor quality of packaging materials, broken/damaged packaging or soggy and cold quality of food.

Alternatively, you can also reach out to us on the Grab app or via our social media channels on Facebook Messenger.

📝IMPORTANT: By submitting a report, you agree that you are providing truthful information when disputing charges/fees or providing feedback, and only upload photos of the actual food item(s) in question. Providing false information may result in your account being suspended or banned from the Grab platform. Please visit the Grab Code of Conduct for the detailed GrabFood consumer guidelines.